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5-16 Troubleshooting

Obtain guidance from service before performing this task.

User’s Guide for Select™ Platinum Series™ Printers

Obtaining service

For repair assistance, contact your service provider. Place the service call from a

telephone close to the printer so that you can access the printer and the PC running

the driver while talking to the service provider.

Before you call for service, make sure you have the information recorded during

troubleshooting, as described on page 5-1. Also, make sure you have the serial

number of the printer. It is located on a label that is visible when you open the top

cover of the printer.

When to obtain service

Perform the steps at the beginning of this chapter before obtaining service. Call for

service if:

• A troubleshooting process instructs you to call service

• A troubleshooting process does not produce the expected result

• You experience a problem repeatedly

Packing the printer for shipping

When service asks you return the printer to a service center for repair, pack the printer

for shipping. You might also need to pack the printer to send it to another location.

Pack the printer

1 Turn off power to the printer.

2 Remove the power cord from the printer and power receptacle. Remove the data

cable and any other cables attached to the printer.

The card shows irregular

lighter or darker spots.

The topcoat panel of print

ribbon is wrinkling because

the intensity setting is too

high.

The printhead is not aligned

correctly.

Lower the printhead

intensity setting for topcoat.

See the e-Guide.

Contact your service

representative.

Table 5-2: Topcoat (T panel) quality problems—print ribbon

What you see Possible causes Solutions

1 2 ... 73 74 75 76 77 78 79 80 81 82 83 ... 154 155

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DataCard ImageCard Select Betriebsanweisung Seite 78