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5-14 Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for Select™ Platinum Series™ Printers
Part or all of the printed
image is expanded.
The printhead is not
installed properly.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
If the problem persists,
contact your service
representative.
Part or all of the printed
image is compressed.
The card path may be
obstructed.
The rollers might be dirty.
The cards might not meet
specifications.
Check the card transport
track for jams. Check the
duplex module (if present)
for jams. Clear any card
jams.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Obtain and use a different
supply of cards. See
Appendix B.
If the problem persists,
contact your service
representative.
Black-and-white images
are poorly dithered.
The image capture system
needs adjustment.
Brightness, contrast, or
sharpness might not be
set for the card design.
See the information for the
image capture system.
Change settings on the
Color Settings tab of the
Printer Toolbox. See the
e-Guide.
Table 5-1: Print quality problems
What you see Possible causes Solutions
- User’s Guide for 1
- Select™ Printers 1
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Overview 7
- About this manual 8
- Audience 8
- About the Select printer 8
- Printer models 9
- 1-4 Overview 10
- Printer features 11
- 1-6 Overview 12
- 1-8 Overview 14
- 1-10 Overview 16
- Using the printer 17
- Tips for success 18
- Loading cards 19
- 2-4 Using the printer 20
- Loading the print ribbon 21
- 2-6 Using the printer 22
- Load the print ribbon 22
- Power on the printer and PC 23
- Ready button 24
- Status light 25
- Making cards 26
- Removing cards 28
- Responding to messages 29
- 2-14 Using the printer 30
- Fix a printer problem 30
- Shut down the printer and PC 30
- 2-16 Using the printer 32
- Using the printer driver 33
- Document Properties 34
- Use the Properties dialog box 35
- 3-4 Using the printer driver 36
- 3-6 Using the printer driver 38
- • Print ribbon type 39
- • Print blocking pattern 39
- • Printer type 39
- 3-8 Using the printer driver 40
- Using the Printer Toolbox 42
- Open the Printer Toolbox 43
- 3-12 Using the printer driver 44
- Exiting the Printer Toolbox 45
- 3-14 Using the printer driver 46
- Maintaining the printer 47
- Running a cleaning cycle 48
- Replace the cleaning roller 49
- 4-4 Maintaining the printer 50
- Cleaning the printer rollers 52
- 4-8 Maintaining the printer 54
- Use the duplex cleaning card 55
- Cleaning tips 56
- Cleaning the printhead 57
- Edge of the printhead 58
- Ground cable 59
- 4-14 Maintaining the printer 60
- 4-16 Maintaining the printer 62
- Troubleshooting 63
- Troubleshooting guide 64
- 5-4 Troubleshooting 66
- Make a printer test card 66
- Printer test card 67
- Windows test page 68
- Magnetic stripe test card 69
- Problems with card appearance 70
- Print module 71
- 5-12 Troubleshooting 74
- 5-14 Troubleshooting 76
- Obtaining service 78
- 5-18 Troubleshooting 80
- Before you install 81
- Installation audience 82
- General requirements 82
- Selecting the site 83
- 6-4 Before you install 84
- 6-6 Before you install 86
- Install the printer 87
- Unpacking the printer 88
- Who to call for assistance 89
- Connecting cables 90
- Connect a USB data cable 91
- 7-6 Install the printer 92
- Installing the printer driver 94
- Installation choices 95
- 7-10 Install the printer 96
- 7-12 Install the printer 98
- 7-14 Install the printer 100
- 7-16 Install the printer 102
- 7-18 Install the printer 104
- Printing sample cards 105
- Setup tips 105
- Setting printer permissions 106
- Changing optional settings 106
- 7-22 Install the printer 108
- Safety and compliance 109
- Liability statement 110
- Acknowledgments 111
- Supplies and cards 113
- Personalization supplies 114
- Supply roll storage 115
- Card specifications 115
- Card quality guidelines 117
- Cleaning supplies 118
- Replaceable cleaning sleeve 119
- Cleaning kits (optional) 120
- Magnetic stripe cleaning card 120
- Duplex cleaning card 120
- Printer driver CD-ROM 121
- Path Purpose 122
- Printer components 123
- Print ribbon cartridge 124
- Card cartridge 124
- Cleaning roller spindle 124
- Data cable 124
- Power cable 125
- Related publications 126
- PC port settings 129
- Set up two ECP parallel ports 130
- Setting parallel port values 133
- Figure C-3: Ports dialog box 135
- Setting Value 135
- • Setting USB port values 137
- • Setting serial port values 137
- Magnetic stripe encoding 141
- Magnetic stripe escapes 143
- Using magnetic stripe escapes 144
- Printer 145
- Manufacturer 145
- Encoding 145
- Syntax Example 145
- TTS (Thrift Third Standard) 146
- NTT character set 147
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