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Troubleshooting
5-15
User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
When to obtain service
Perform the steps earlier in this chapter before obtaining service. Call for service if:
•
A troubleshooting process instructs you to call service
•
A troubleshooting process does not produce the expected result
•
You experience a problem repeatedly
Packing the printer for shipping
When service asks you return the printer to a service center for repair, pack the printer
for shipping. You might also need to pack the printer to send it to another location.
Pack the printer
1 Turn off power to the printer.
2 Remove the power cord from the printer and power receptacle. Remove the data
cable and any other cables attached to the printer.
– If you are shipping the printer to use at another location, pack the power cord,
data cable, and any other cables in the accessories bag.
– If you are shipping the printer for service, do not ship cables with the printer
unless asked to do so.
3 Remove all cards from the card cartridge, card output stacker, and printer. Do not
ship cards unless asked to do so.
4 Remove the continuous cleaning roller from the printer unless asked to return it.
Put the spindle with other accessories, such as the User’s Guide.
5 Secure the print ribbon cartridge. Leave the print ribbon cartridge in place or apply
packing tape. Avoid applying tape to labels in the printer.
6 Make sure the card cartridge is firmly seated.
7 Close the cover.
8 Use the original shipping carton, plastic bag, and foam shipping supports.
9 Place the plastic bag around the printer. If you are transporting the printer to
another location for use, put the data cable, the power cord, and any smart card
serial cables in a protective bag. Place the bag in the printer bag and close it.
10 Put the bottom shipping supports in place. The shipping supports are labeled
“Front Bottom” and “Back Bottom”.
- User’s Guide for 1
- ImageCard® Select™ and 1
- UltraGrafix® Select™ 1
- Printers 1
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Overview 7
- About this manual 8
- Audience 8
- About the Select printer 8
- Printer models 9
- 1-4 Overview 10
- Printer features 11
- 1-6 Overview 12
- 1-8 Overview 14
- • ECP parallel port 14
- • USB port 14
- Who to call for assistance 15
- 1-10 Overview 16
- Using the printer 17
- Loading cards 18
- Magnetic Stripe 19
- Smart Card Chip 19
- Loading the print ribbon 20
- Load the print ribbon 21
- Powering on the system 22
- Status light 23
- Making cards 24
- Print from a PC application 25
- Removing cards 26
- Responding to messages 27
- 2-12 Using the printer 28
- Fix a printer problem 28
- Shutting down the system 29
- 2-14 Using the printer 30
- Using the printer driver 31
- Tips for settings 32
- 3-4 Using the printer driver 34
- 3-6 Using the printer driver 36
- • Cleaning interval 36
- Use the Properties dialog box 37
- 3-8 Using the printer driver 38
- Using the Status Monitor 39
- Suspending the Status Monitor 41
- 3-12 Using the printer driver 42
- 3-14 Using the printer driver 44
- Maintaining the printer 45
- Running a cleaning cycle 46
- 4-4 Maintaining the printer 48
- Run a printer cleaning card 48
- Cleaning the printer rollers 50
- 4-8 Maintaining the printer 52
- Cleaning tips 53
- Cleaning the printhead 53
- 4-10 Maintaining the printer 54
- Power cable 56
- Ground cable 56
- 4-14 Maintaining the printer 58
- Troubleshooting 59
- Troubleshooting guide 60
- Make a printer test card 61
- 5-4 Troubleshooting 62
- Track Format Data 63
- 5-6 Troubleshooting 64
- Problems with card appearance 65
- Print Module 66
- 5-10 Troubleshooting 68
- 5-12 Troubleshooting 70
- Obtaining service 72
- When to obtain service 73
- Before you install 75
- Installation audience 76
- General requirements 76
- Selecting the site 77
- Environmental requirements 78
- Install the printer 81
- Unpacking the printer 82
- Connecting cables 83
- Connect a USB data cable 85
- Installing the printer driver 87
- 7-8 Install the printer 88
- 7-10 Install the printer 90
- 7-12 Install the printer 92
- Printing sample cards 95
- Setup tips 96
- Safety and compliance 99
- Liability statement 100
- Acknowledgments 101
- Supplies and cards 103
- Supply roll storage 104
- Card specifications 105
- Card size 105
- Card material 105
- StickICards 106
- New cards preferred 106
- Pre-punched cards 106
- Card quality guidelines 107
- Cleaning supplies 108
- Cleaning kits 109
- Magnetic stripe cleaning card 109
- Cleaning pen 109
- Printer driver CD-ROM 110
- Printer components 111
- Data cable 112
- Power cord 113
- Smart card serial cable 113
- Print ribbon cartridge 114
- Card cartridge 114
- Related publications 115
- PC settings 117
- Set up two ECP parallel ports 118
- • Setting USB port values 121
- Setting parallel port values 122
- Setting printer permissions 122
- Figure C-3: Ports dialog box 125
- Setting Value 125
- Magnetic stripe encoding 131
- NTT character set 132
- Magnetic Stripe Setup 133
- Installation messages 135
- Possible Cause Action 136
- Digital signature not found 144
- Numerics 147
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