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Troubleshooting
6-7
#
Obtain guidance from service before performing this task.
User’s Guide for the Magna™ Class Printer
The printed card shows
small unprinted spots.
The card is scratched or
the card surface is
uneven.
The rollers might be dirty.
If the problem occurs
frequently, obtain and use
a different supply of cards.
See Appendix B.
Use a printer cleaning
card. See Chapter 4.
The printed card shows
wavy lines along the
length of the card
(woodgrain).
The printhead intensity
setting is too high.
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
Lower the printhead
intensity for color (YMC)
printing. See Chapter 5.
#
Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 2.
Contact your service
representative.
The printed card shows
lighter or darker bands
across the width.
The printhead intensity
setting is too low.
Increase the printhead
intensity setting for color
printing. See Chapter 5.
#
Table 6-1: Print quality problems
What you see Possible causes Solutions
MagnaUserGuide.book Page 7 Friday, May 5, 2000 1:09 PM
- ImageCard® and 1
- UltraGrafix™ Series 1
- User’s Guide for the 1
- Magna™ Class Printer 1
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Declaration of conformity 7
- Overview 9
- About this manual 10
- Audience 10
- About the Magna Class printer 10
- Printer models 11
- Printer features 13
- Inside the printer 15
- Back of the printer 17
- Getting started 20
- Selecting the site 21
- Environmental requirements 23
- Unpacking the printer 24
- Who to call for assistance 28
- Connecting the printer 28
- Loading cards 30
- Magnetic Stripes 32
- Loading the print ribbon 33
- Load the print ribbon 34
- Ribbon take-up 35
- Ribbon supply 35
- Print ribbon supply 35
- Loading the overlay material 36
- Load overlay in the cartridge 37
- Take-up spool 38
- Supply roll 38
- Replace the overlay cartridge 39
- Verify the debower position 40
- Set the debower 41
- Powering on the system 42
- Power on the printer 43
- Installing the printer driver 44
- Install the printer driver 45
- Setup tips 47
- Make a Printer test card 48
- Printer test card 50
- Print the Windows test page 51
- Microsoft 52
- Using the printer 53
- Use the Properties dialog box 54
- Using the Status Monitor 59
- Open the Status dialog box 60
- Exiting the Status Monitor 61
- Making cards 63
- Removing cards 65
- Responding to messages 66
- Fix a printer problem 67
- Shutting down the system 68
- Maintaining the printer 70
- Cleaning the printhead 75
- Cleaning the supply tracker 76
- Clean the supply tracker 77
- Clean the heated roller 78
- Advanced Information 83
- Reinstall the printer driver 85
- Network printing 89
- Printer and PC setup 90
- Change the print ribbon 95
- Change the card design 96
- Two-step printing process 97
- Change the printhead 98
- Change printhead settings 98
- Print sample cards 99
- When to change what 99
- Changing operational settings 100
- Troubleshooting 103
- Problems with card appearance 104
- Print station 105
- Optional overlay station 113
- Obtaining service 117
- When to obtain service 118
- Safety and compliance 121
- Liability statement 122
- Acknowledgments 123
- Supplies and cards 124
- Overlay material 127
- Supply roll storage 128
- Card specifications 128
- Card size 129
- Card material 129
- Pre-punched cards 130
- New cards preferred 130
- Card quality guidelines 130
- Card storage specifications 131
- Cleaning supplies 132
- Printer driver CD-ROM 133
- Anti-static wrist strap 133
- Printer components 134
- Interface cable 135
- Power cord 135
- Smart card serial cable 136
- Print ribbon cartridge 136
- Card cartridge 137
- Card output stacker 137
- Overlay cartridge 138
- Related publications 139
- PC settings 140
- Setting port values 143
- Setting printer permissions 144
- PC settings for Windows 98 146
- Verify communication mode 148
- Magnetic stripe 151
- NTT character set 152
- Magna Class printer 153
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