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User’s Guide for the ImageCard® IV Printer
8
Troubleshooting
This chapter explains how to troubleshoot the Datacard®
ImageCard® IV photo ID printer and how to obtain service. It
explains:
• What to do if you think the printer is not working
• How to make test cards
• Problems you might see in the appearance of cards
• How to obtain service
• How to package the printer to return for service
- ImageCard® Series 1
- User’s Guide for the 1
- ImageCard® IV Printer 1
- Liability statement 2
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Overview 7
- About this manual 8
- Audience 8
- Serial numbers 8
- ICIV060U 9
- 1-4 Overview 10
- ImageCard IV printer options 11
- 1-6 Overview 12
- How the printer works 14
- Who to call for assistance 16
- Getting started 17
- General requirements 18
- Selecting the site 18
- Physical requirements 19
- Unpacking the printer 20
- ICIV056U 22
- Supplies, parts, and tools 23
- Setting up the printer 25
- Connecting the printer 26
- ICIV054U 27
- Unlocking the cover 28
- Loading cards 29
- Card input 30
- Card pusher 30
- Set the debower 31
- 3-8 Setting up the printer 32
- Set the card separator 33
- ICIV064U 33
- Guide roller 34
- Installing the printer driver 35
- Installation choices 35
- 3-12 Setting up the printer 36
- 3-14 Setting up the printer 38
- 3-16 Setting up the printer 40
- Printing sample cards 42
- Setup tips 42
- Changing optional settings 43
- Setting printer permissions 44
- 3-22 Setting up the printer 46
- Loading supplies 47
- Change the print ribbon 48
- 4-4 Loading supplies 50
- Changing the cleaning tape 51
- 4-6 Loading supplies 52
- 4-8 Loading supplies 54
- • Remove the supply cartridge 55
- Removing the supply cartridge 56
- Load supply in the cartridge 57
- 4-12 Loading supplies 58
- Replace the overlay cartridge 58
- 4-14 Loading supplies 60
- Remove the topcoat cartridge 60
- Load topcoat in the cartridge 61
- 4-16 Loading supplies 62
- Replace the topcoat cartridge 62
- 4-18 Loading supplies 64
- Using the printer 65
- Buttons and lights 66
- Power button 66
- Ready butto 66
- Power light 67
- Status light 67
- 5-4 Using the printer 68
- Power on the printer and PC 68
- Panel lights 69
- 5-6 Using the printer 70
- Make an exception card 70
- Print from a PC application 71
- 5-8 Using the printer 72
- Operating tips 73
- While making cards… 73
- Card production rate 73
- 5-10 Using the printer 74
- Card features 75
- Interrupted printing 75
- 5-12 Using the printer 76
- ICIV003U 77
- 5-14 Using the printer 78
- Remove rejected cards 78
- Fix a printer problem 79
- 5-16 Using the printer 80
- Shut down the printer and PC 80
- Document Properties 84
- 6-4 Using the printer driver 86
- Use the Properties dialog box 86
- 6-6 Using the printer driver 88
- 6-8 Using the printer driver 90
- 6-10 Using the printer driver 92
- Icon Description Indicates 93
- 6-12 Using the printer driver 94
- Open the Printer Toolbox 94
- Exiting the Printer Toolbox 95
- 6-14 Using the printer driver 96
- Changing operational settings 97
- Process for changing settings 98
- Using the printer driver 100
- Maintaining the printer 101
- 7-2 Maintaining the printer 102
- Run a cleaning card 102
- 7-4 Maintaining the printer 104
- 7-6 Maintaining the printer 106
- Debower roller 107
- Supply tracke 107
- 7-8 Maintaining the printer 108
- Clean card trays and cavities 108
- Clean the printhead 109
- 7-10 Maintaining the printer 110
- • Cleaning pen 111
- 7-12 Maintaining the printer 112
- ICIV085U 113
- 7-14 Maintaining the printer 114
- Clean the heated roller 114
- 7-16 Maintaining the printer 116
- Side pin 117
- 7-18 Maintaining the printer 118
- 7-20 Maintaining the printer 120
- Troubleshooting 123
- 8-2 Troubleshooting 124
- Problem Location 125
- 8-4 Troubleshooting 126
- Make a printer test card 126
- Printer test card 127
- 8-6 Troubleshooting 128
- Windows test page 129
- Magnetic stripe test card 130
- Problem Troubleshooting 131
- Print station 132
- 8-12 Troubleshooting 134
- 8-14 Troubleshooting 136
- 8-16 Troubleshooting 138
- Optional topcoat station 140
- What you see 141
- Possible causes Solutions 141
- Optional overlay station 142
- Jane Doe 143
- 8-22 Troubleshooting 144
- When to obtain service 145
- 8-24 Troubleshooting 146
- Pack the printer 146
- 8-26 Troubleshooting 148
- Safety and compliance 149
- Notice for Taiwan and China 150
- Notice for Japan 150
- Card Coupler 150
- Safe environment 151
- Safe human interface 151
- Supplies and cards 153
- Print ribbons 154
- Laminate material 156
- Authentic 157
- Topcoat material 158
- Supply roll storage 158
- Card specifications 159
- StickiCards 160
- Contactless smart cards 160
- Pre-punched cards 160
- Card quality guidelines 161
- Card storage specifications 162
- Cleaning tape 162
- Cleaning card 162
- Cleaning pen 162
- Heated roller cleaning stick 163
- Path Purpose 164
- Printhead cartridge 165
- Print ribbon cartridge 166
- Interface cable 167
- Power cable 167
- Smart card cable 167
- Overlay cartridge 168
- Topcoat cartridge 169
- Spool cap 170
- Optional key 170
- Tray latching pin 171
- Card input tray 171
- Card output tray 172
- Cleaning tape cartridge 173
- PC port settings 175
- Set up two ECP parallel ports 176
- Setting parallel port values 178
- Figure C-2: Ports dialog box 179
- Setting Value 180
- • Setting serial port values 181
- Magnetic stripe encoding 185
- Using magnetic stripe escapes 188
- Printer 189
- Manufacturer 189
- Encoding 189
- Syntax Example 189
- TTS (Thrift Third Standard) 190
- 191
- Related publications 193
- Laminate material default 195
- Temp Speed Pressure 196
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